Executive Management Profiles
Stephen Goodrich – Chief Executive Officer
Stephen Goodrich has more than 18 years experience in the payments industry. He was the co-founder and CEO of First Merchants Bancard Services (FMBS), which was sold to iPayment (NASDAQ:IPMT) in 2002. When sold, FMBS had grown to service approximately 20,000 merchant accounts that processed in excess of $1.5 billion annually. Steve founded PowerPay in 2003.
Jim Raftice – President and Chief Operations Officer
Jim Raftice oversees PowerPay's underwriting, risk, account services and technical/deployment departments. His primary responsibility is to ensure that these areas are always performing optimally. He serves as the liaison for both internal departments and outside agents and partners. Additionally, he assists in the implementation of new products and continually works to improve PowerPay’s business processes.
Prior to joining the PowerPay team in 2004, Jim worked at Ford Motor Credit Company for seven years as auditor and loss prevention supervisor in Maine and Florida. Upon returning to Maine, he became an underwriter for First Merchants Bancard Services (FMBS) and later served as vice president of underwriting at Vision Payment Solutions.
Jim holds a bachelor’s degree in History from the University of Southern Maine. He currently resides in Falmouth, Maine, with his wife and their three children.
Ron Greenberg – Chief Information Officer
Ron Greenberg has been active in the payment services field since 1982, starting as a founding employee of BuyPass. As Vice President of Technology at BuyPass, he was first to design many of the payment solution technologies that were later adopted by other processors, including electronic batch settlement, portable PIN pads and flexible terminal download systems.
After leaving BuyPass, Ron provided consulting services to several major banks as well as the USDA, where he co-authored a study on the implementation of smart card based delivery of EBT benefits. After this study was released for bidding, Ron was hired by National Processing Company to respond to the RFP from the USDA. While at NPC, Ron managed the development of their front end processing systems as well as the implementation of the smart card based EBT pilot program.
As a Vice President at Visa International, Ron initially managed the Merchant Systems Development group where he oversaw the design and implementation of several new leading edge products supporting the acquiring side of the business. Ron’s major accomplishment was the delivery of the first smart card based processing solution in Japan. Ron later moved on to Acceptance Management where he directed and chaired regional task forces to coordinate current and future direction for card acceptance for Visa. Prior to leaving Visa, Ron was part of the Year 2000 team where he managed all of the European and CEMEA Region member banks to ensure compliance with the Year 2000 conversion as well as the development of contingency plans for failure scenarios.
Jud Smith – Vice President, Affiliate Relations
Formerly VP of Operations and Risk Management at First Merchants Bancard Services (FMBS). Jud was responsible for monitoring nearly 20,000 merchant sites processing 1.5BB in annual charge volume limiting losses to less than 100K annually.
Kevin Smith – Vice President, Credit Services
As Vice President of Credit Services for PowerPay, Kevin oversees the Underwriting and Loss Prevention Departments, which includes risk, collections and bankcard standards. Responsible for the overall direction of both departments, Kevin also manages all policies, procedures/processes, and productivity. Kevin works with all business development channels, affiliates, sales executives, and other PowerPay departments to ensure consistency and continuity within those relationships. He is also responsible for identifying initiatives, projects or new products to improve department workflow. Kevin has 18 years of varied commercial/retail banking and financial institution experience, most recently as a Vice President and Senior Business Officer with Gorham Savings Bank and prior as President of SE Raelin Enterprises (A Venture Capital and Management Company operating out of the Ukraine, Russia, and Eastern Europe). Kevin attended Florida State University majoring in Finance with a concentration in Accounting.
Tricia Bride – Director of Merchant Services
Tricia Bride oversees all merchant account service activities at PowerPay, including customer service, new account creation and existing account maintenance. She is experienced in customer service, technical support, chargeback management and processing, sales support, interchange compliance, and Visa/MasterCard rules and regulations.
Tricia began working for PowerPay as customer service manager in 2004. Prior to PowerPay, Tricia spent 16 years at Vermont-based Chittenden Trust Company. Chittenden named her assistant vice president in charge of merchant operations in 2001.
Tricia received a Bachelor of Fine Arts Degree from Emerson College.
Matt Welch - Director of Technical Services
Matt Welch is the Director of Technical Services and oversees the 24/7 technical support team and contributes to company relations by acting as the agent liaison. His responsibilities include building and growing PowerPay’s support channels through implementing and training staff on new technologies, as well as monitoring inventory and call volume and handling all escalated technical issues.
Prior to joining the team, Matt served as a manager and district inventory specialist at Wellby and CVS Drug Stores and as a real estate broker at Po-Go Realty.
A graduate of the University of Maine, Orono, Matt earned a bachelor’s degree in business administration. He currently resides in Hollis, Maine, and has two children. In his free time, Matt serves as a coach for youth baseball, soccer and basketball.
PowerPay is a registered MSP/ISO of: HSBC Bank USA, National Association, Buffalo, NY. ©2010 All Rights Reserved.
