Frequently Asked Questions
How do I receive payment for the transactions I submit to PowerPay?
Using Automated Clearing House (ACH), PowerPay will remit funds due to your business bank account for the following card types: MasterCard, Visa, Diners Card/Carte Blanche, JCB and, if you’re newly signing up with PowerPay, Discover. When/if you establish a service agreement with American Express, they will obtain your banking information and pay funds to your bank account.
I want to begin accepting payments with credit cards. What kind of hardware do I need?
Many factors determine the kind of hardware you will need, including: type of merchant account (e.g., eCommerce, retail or direct to market), the industry, # of transactions per day, the type of transactions, how many locations your business has, etc. Once we have all of this information, we will be better able to advise you on the type of equipment you'll need to process credit cards.
I already have a credit card terminal; can I just reprogram it to work with PowerPay?
In many cases, we can work with the equipment you already own. To find out, contact us and we'll work together toward a solution.
What is PowerPay’s role in processing transactions?
PowerPay is a payment processor. We enable your business to authorize and transmit transactions by credit card, debit cards, fleet cards, private label cards, electronic gift cards and corporate cards. We also settle the funds through the card Associations (e.g. MasterCard and Visa) and deposit funds to your checking account. In addition, we handle adjustments, chargeback processing, merchant billing and account activity reporting.
What are interchange fees?
Interchange fees are transaction-related costs that PowerPay pays to the issuer of the card as compensation. These fees are established by MasterCard and Visa and are based on how a transaction takes place and in what type of industry.
As a merchant, what types of credit cards can I accept?
PowerPay allows your merchant terminal to support MasterCard, Visa, American Express, Discover, Diners Club/Carte Blanche and JCB cards. Although we can support all credit card types, we only have the ability to process settlement (payment to merchants) for MasterCard, Visa, DC/CB, JCB and, in some cases, Discover. When processing occurs, each transaction must be authorized, the data must be captured and settlement/payment made back to the merchant.
Click here to request a free pricing analysis and find out how much you could save with a PowerPay solution! Alternatively, you can call (877) 775-6900 and speak to a PowerPay team member.
PowerPay is a registered MSP/ISO of: HSBC Bank USA, National Association, Buffalo, NY. ©2010 All Rights Reserved.
